Cancellation Policy

We value your trust in our services and are committed to providing you with a satisfactory experience. Please review our cancellation and refund policy for services below:

Cancellations and Rescheduling:

• Cancellation requests must be submitted at least 48 hours before your scheduled appointment.

• If you cancel within 48 hours of your appointment, you will not be eligible for a refund or rescheduling.

Refund Eligibility:

• Refunds are available for individual services only, when requested prior to 48h before your appointment time.

• If you have purchased a package, refunds are not applicable. In select cases, you may still be eligible for refunds on individual services within the package.

How to Request a Refund or Reschedule:

• To request a refund or reschedule, please contact our customer support team via email at hello@wellandfine.ca

• Provide your name, appointment details, and reason for the refund or rescheduling request.

Refund Processing:

• Refunds will be processed within 2 business days from the date of your cancellation request.

• Refunds will be issued using the same method of payment used for the original transaction.

Exceptions:

• In exceptional circumstances, such as unforeseen emergencies or extreme situations, we may consider refunding or rescheduling appointments on a case-by-case basis.

Changes to the Refund Policy:

• We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website and will apply to future appointments.

By booking our services, you acknowledge that you have read and understood our refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

Thank you for choosing us for your service needs. We look forward to serving you and providing the best experience possible.